About Me
Customer Service and Customer Experience professional with international experience in hospitality, cruise ships, travel and sales. My background combines communication, problem-solving and multicultural experience with a strong customer-first approach.
Experience
Customer Support Specialist
Beyond Class — Remote, Brazil (Current Experience)
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Support current and prospective students across Instagram, WhatsApp and the website.
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Handle questions, requests and follow-ups throughout the customer journey.
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Guide prospective students through the enrollment process.
Entertainment Host
Carnival Cruise Line — Cruise Ship (Carnival Legend)
- Hosted live activities, games and entertainment for international guests.
- Created engaging and inclusive experiences for guests from diverse cultural backgrounds.
- Supported guest needs through communication, teamwork and a strong customer-service approach.
Sales Associate
Royal Caribbean — USA, Cruise ship (Voyager of the Seas)
- Assisted international guests with product selection and purchase decisions.
- Delivered customer service in a fast-paced, multicultural onboard environment.
- Used active listening and sales techniques to understand customer needs and build rapport.
Guest Relations
Pilot Hostel — Porto, Portugal
- Managed check-in, check-out and guest support throughout the stay.
- Assisted international travelers with questions, requests and local information.
- Helped create a welcoming social environment and a positive overall guest experience.
Guest Experience Host
Animaction PRO - Algarve, Portugal
- Built positive relationships with guests through daily interaction and personalized service.
- Led activities and entertainment for international hotel guests of different ages.
- Worked with hotel teams to create engaging, welcoming and memorable guest experiences.
Digital Marketing Manager
Mia Digital — Brazil
- Planned and coordinated digital campaigns, content and marketing initiatives.
- Managed digital marketing projects and client communication across multiple accounts.
- Worked closely with clients to understand their goals, manage expectations and deliver projects effectively.
Customer Service Manager
Muv Comunicação — Brazil
- Handled requests, feedback and problem resolution while coordinating with internal teams.
- Managed client relationships and day-to-day customer communication.
- Supported customer satisfaction and retention through responsive service, clear communication and follow-up.
Postgraduate Professor – Digital Marketing
Estácio University — João Pessoa, Brazil
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Taught web metrics, data analysis and performance monitoring to MBA students.
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Guided students in interpreting KPIs and applying insights to real projects.
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Helped students make data-driven marketing decisions.
Guest Feedback & Recognition
During my time at Pilot Hostel in Porto (2023–2024), guests frequently mentioned me by name in positive reviews on Hostelworld, Booking.com and Google, reflecting the relationships I built and the guest experience I helped create.
During the summers of 2024 and 2025, I worked at Auramar Hotel and Albufeira Sol Hotel in the Algarve, creating engaging experiences for international guests. Several guests later highlighted my service in TripAdvisor reviews, some of which are featured below.
Guest feedback on board was collected through Carnival’s internal evaluation system. Although these reviews are not publicly accessible, selected comments and satisfaction results were displayed on board, and I kept photos of feedback in which guests mentioned me by name.
Languages
Portuguese
Native
English
Fluent
Spanish
Intermediate
Let's Work Together
Open to remote opportunities where I can apply my experience in customer service, communication and international environments.
jonathasalvesco@gmail.com