JONATHAS ALVES
Customer Service | Guest Experience | Travel
International customer-facing experience across hospitality, cruise ships, sales and travel.
jonathasalvesco@gmail.com
About Me
Tourism and Marketing professional with international experience in hospitality, cruise ships, and guest experience. My background combines customer service, sales, and multicultural communication.
Experience
Entertainment Host
Carnival Cruise Line — Porto, Portugal 2024–2025
- Provided high-energy entertainment and guest interaction on international cruise ships.
- Delivered exceptional customer service to diverse international guests.
- Managed guest requests and ensured a seamless onboard experience.
Guest Experience Host
Pilot Hostel — Porto, Portugal 2023 – 2024
- Managed guest check-in and check-out processes with a focus on personalized service.
- Ensured a safe and welcoming environment for international travelers.
- Resolved guest inquiries and maintained a professional, friendly demeanor.
Sales Associate
Royal Caribbean — Porto, Portugal 2022 – 2023
- Assisted guests with travel planning and booking solutions.
- Provided expert advice on cruise packages and travel options.
- Developed strong rapport with international clients through active listening.
Guest Experience / Entertainment Host
Portugal - 2024 and 2025
- Managed guest experience in a high-end boutique hotel environment.
- Resolved complex guest issues with a focus on customer satisfaction.
- Coordinated with various departments to ensure guest comfort.
Customer Service
Travel & Marketing — Brazil 2016–2019
- Provided direct support to international clients via phone and email.
- Managed inquiries related to travel packages and booking support.
- Utilized strong cross-cultural communication skills in a multicultural environment.
Travel Specialist
Travel & Tourism — Brazil
- Specialized in travel planning and destination recommendations.
- Provided expert advice on local attractions and cultural experiences.
- Ensured a smooth travel journey for clients through proactive communication.
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Real Guests Experiences
Reviews on Animaction PRO
Reviews on Animaction PRO
Reviews on Cruise Ship
Reviews on Pilot Hostel
★★★★★
"Jonathas provided an exceptional guest experience during our cruise. His professionalism and genuine hospitality made our time at sea truly memorable."
Cruise Guest, Carnival Cruise Line
★★★★★
"A reliable and friendly presence. His ability to connect with guests from diverse backgrounds is a significant asset for any travel support role."
Travel Specialist, Portugal
More Guests Feedback
all those reviews you can find on hostelworld and booking. com in the periodo of: and as well you can find on tripadvisor and google between : and :: the period i worked for pilot hostel and animaction PRO in Portugal
★★★★★
"The attention to detail and cross-cultural communication skills were evident throughout our stay. A true professional in the hospitality industry."
Guest Experience, Royal Caribbean
★★★★★
"Professional, articulate, and highly effective in customer service. His experience in sales and guest experience is clearly evident in every interaction."
Guest, Pilot Hostel — Porto
Skills
Customer Service
Customer Support
Guest Experience
Travel & Hospitality
Sales
Problem Solving
Cross-cultural
Communication
Languages
Portuguese
Native
English
Fluent
Spanish
Intermediate
Let's Work Together
Open to remote Customer Service, Customer Support, Guest Experience and Travel opportunities.
hello@jonatasalves.com
linkedin.com/in/jonathasalves
Portfolio
Core competencies and professional strengths developed through years of international hospitality and customer service.
Customer Service
Exceptional guest interaction and support across diverse international markets.
Guest Experience
Designing and delivering personalized experiences that exceed international expectations.
Travel & Hospitality
Deep expertise in the global tourism industry and luxury travel operations.
Sales & Marketing
Effective communication and sales strategies tailored for remote and international clients.
Problem Solving
Quickly identifying and resolving complex issues to maintain guest satisfaction.
Cross-Cultural Communication
Building trust and rapport with diverse international guests and colleagues.